The Jeuns

Seeking Office Skills Training for Gen Z Employees

April 7, 2024 | by The Jeuns

Generation Z has recently returned to the workplace after years of remote work, bringing with them a gap between what they know they need to do and what they feel confident doing. Employers are facing challenges in understanding the communication methods preferred by this generation, as Generation Z tends to lean towards emailing rather than making phone calls. This discrepancy highlights the importance of finding a middle ground between young workers and employers to effectively engage Generation Z in the workplace as Baby Boomers retire.

Milly Bannister, the founder of a Generation Z-focused mental health training charity, stresses the significance of workplaces grasping the needs of Generation Z, such as remote work and mental health days. She also points out that young workers have an opportunity to “career hack” by learning from advice available on social media platforms tailored towards advancing in the corporate world. This presents an avenue for Generation Z to enhance their skills and thrive in the workplace.

Tahlia McLeod, a 27-year-old marketing coordinator, has been in her current role for two years and is more at ease with offline communication due to her previous experience in customer service. While she prefers short, quick messaging platforms like Slack or Teams, she acknowledges that building confidence in phone communication has been a progression. Despite her preference for texting, McLeod recognizes the importance of honing her communication skills to be more effective in the workplace.

Employers are grappling with the frustration of bridging the gap between Generation Z’s communication preferences and traditional workplace norms. While Millennials were able to adapt to technological changes in the workplace, Generation Z’s heavy reliance on digital communication can pose challenges for employers accustomed to more conventional methods like phone calls. Nonetheless, there is a growing awareness of the necessity to adjust to the preferences of the upcoming workforce to foster a more inclusive and engaging work environment.

As Generation Z becomes the largest cohort of new workers in the workforce, it is crucial for employers to comprehend their needs and preferences to effectively engage and retain them. This generation values flexibility, remote work options, and mental health support, underscoring the importance for companies to integrate these elements into their workplace policies. Striking a balance between the needs of Generation Z and the expectations of employers can lead to a more harmonious and productive work environment.

In conclusion, the tension between Generation Z’s communication preferences and traditional workplace norms offers both challenges and opportunities for employers and young workers. Recognizing the strengths and skills that Generation Z brings while providing support and guidance in areas needing development can result in a more dynamic and inclusive workplace culture that benefits all. Through open communication and a readiness to adapt to evolving dynamics in the workplace, employers and Generation Z can collaborate to create a collaborative and successful work environment for everyone.


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