The Jeuns

Supercharge Your Benefits Experience with AI

March 20, 2024 | by The Jeuns

In a groundbreaking effort to explore the intersection of artificial intelligence (AI) and human empathy in the realm of employee benefits, Businessolver has released its highly anticipated 2024 Benefits Insights Report. This report sheds light on the challenges and trends surrounding employee benefits, highlighting the crucial role that AI and personalization play in enhancing the overall benefits experience.

One of the key findings of the report is the prevalence of issues that employees encounter when accessing their benefits, including confusion and financial insecurity. The report underscores how technology, particularly AI, can assist employees in enrolling in and utilizing the appropriate benefits to meet their individual needs. Data from Businessolver’s Benefitsolver™ platform, which serves a vast population of over 18 million individuals, demonstrates that AI and personalized experiences significantly enhance benefits engagement and drive better plan performance.

A testimonial from Judi Craigo, Director of Payroll and System Automation at Waste Pro, a Businessolver client, highlights the transformative impact of personalized navigation support and AI on employees’ benefits experience. According to Craigo, the technology has streamlined benefits administration processes, freeing up time to focus on more complex employee needs and issues.

Key highlights from the report include insights on decision support, financial wellness, AI-driven personalization, the importance of human interaction in benefits, and year-round benefits engagement. The report emphasizes the dual role of AI and human empathy in creating successful and effective benefits environments for employees.

As organizations strive to provide meaningful benefits to their diverse workforce, Businessolver’s insights offer valuable guidance. The report advocates for the strategic use of AI to drive progress, adaptability, and responsiveness in benefits administration. By leveraging advanced technologies and a human-centric approach, businesses can create more engaging and impactful benefits experiences for all employees.

For those interested in delving deeper into the findings of the report, a free copy is available at

About Businessolver:
Since its establishment in 1998, Businessolver has been at the forefront of delivering innovative benefits technology that prioritizes empathetic service and responsiveness to client needs. The company’s client programs are designed to maximize benefits program ROI, minimize risk exposure, and engage employees with user-friendly solutions. With a service-oriented culture and secure SaaS platform, Businessolver is committed to achieving complete client satisfaction through measurable success in benefits administration.


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